Frequently Asked Questions

  • Basics

  • How do I navigate the IPS website?

    The IPS website is designed for ease of navigation.

    Use the left navigation bar and follow the flyout menus.

    If you are more visualy inclined, use the category banners to reach your destination.

    The top navigation drop-down menu has links to IPS's company/info pages and are repeated at the bottom of every page.

    Keep an eye out for hidden links that may lead to a surprise or two.

  • What are IPS's operating hours?

    Office Hours: 8:00am - 4:00pm Pacific

    *Local Will Call Hours: 9:00am - 3:00pm Pacific

    Same Day Ground Shipping Cut Off: 2:00pm Pacific

    Same Day Express Shipping Cut Off: 1:00pm Pacific

    Same Day USPS Shipping Cut Off: 1:30pm Pacific

  • Does IPS offer will call for local pickup?

    Local will call hours are from 9:00am to 3:00pm.

    Allow at least 3 hours for your order to be processed and made ready.

    Choose the "Rush Will Call" shipping option to recieve a Speed Pass and have your order ready in just 1 hour.

    The address for pick-up is: 7691 Woodwind Dr Huntington Beach CA 92647

    All will call orders and pick-ups are at the pick-up/delivery door on side of the building.


  • Does IPS allow walk-ins?

    IPS does not allow walk-ins.

    All orders must be placed on the website.

    There is a will call counter for local pickups.

  • Account

  • How do I change my password?

    To reset your password, complete the following steps.

    1. Go to the "My Account" page by clicking here. (link opens in a new tab)
    2. Log in to your account.
    3. Click "Update Address" for either billing or shipping information.
    4. In the "New password" field, type in a new password that follows the guidelines provided on the page.
    5. Confirm your new password.
    6. Click the "Update My Information" button at the bottom of the page.

  • I forgot my username. How do I retrieve it?

    Your Username is the email address you used when you created the account.

    If you can't remember what email address you used, you must contact us or create a new account.
    email: [email protected]

  • I forgot my password. How do I reset it?

    If you have forgotten your password, complete the following steps to reset it.

    1. Go to the "My Account" page by clicking here. (link opens in a new tab)
    2. Under "Returning Customers" enter the email you used to create the account.
    3. Click "Reset my password"
    4. Check the email associated with your account for an email from [email protected].
    5. Click the reset password link within the email. (the reset link will expire within 10 minutes. Start the process over, should it expire.)
    6. In the "New password" field, type in a new password that follows the guidelines provided on the page.
    7. Confirm your new password.
    8. Click the "Save New Password" button
    9. You will be logged in and taken to your "My Account" page.
    10. Save your new password in a safe location.

  • How do I change my account settings?

    Go to the "My Account" page by clicking here and log in. (link opens in a new tab)

    Change billing info, shipping info, track orders and more.

    You cannot update your email address. You must contact us for that or create a new account.
    email: [email protected]

  • Orders

  • What are IPS's order minimums?

    2 Drink (Items) minimum and $25 minimum Order Required.

  • Can I order back ordered and non-stock items?
    Yes, back ordered and non-stock items can be ordered. Be advised of the following, however:
    • Back Ordered items may delay your order and any expedited shipping option you may choose, and your order will ship complete upon receipt of back ordered items via your selected shipping option.
    • For immediate shipping, please remove and order seperately all non-stock and back ordered items.
    • Customers On Account/Terms with IPS: The message above does not apply. All items that are in-stock will ship immediately, while non-stock and back ordered items will ship when recieved.
  • Can I place an order by phone call or fax?

    IPS requires all it's customers to use the website for placing orders. A lot of sweat and tears have gone into the creation of installationpartssupply.com to provide a seemless and smooth ordering experience.

    Phone and fax orders bog down our operation and lead to longer lead times for shipping. We are a small operation with more hats than heads. Phone calls and faxes bog us down.

  • How do I cancel an order?

    You must contact us to cancel your order.
    email: [email protected]

    Orders are typically processed in one business day. A $20.00 fee or 15% minimum cancellation or change fee may be assessed to orders cancelled or changed prior to processing. Orders cancelled or changed after processing may be subject to a minimum 15% and/or $50.00 cancellation/change fee. Additional fees may be charged depending on the level of completion, special orders, etc. A 100% penalty will be imposed on cancelled Blanket Orders!

  • Payments

  • What forms of payment does IPS accept?

    IPS accepts American Express, Mastercard, Visa and Discover.

    Purchase order check out is available to those who apply and are accepted with terms.
    The following forms must be submitted by you and approved by us to be accepted.
    (follow the two links below and directions for each form)
    Credit Application | Bank Info Release
    (links open in new tabs)

  • Why did my credit card payment fail?

    DO NOT RESUBMIT. It failed for a reason and will produce the same result.

    Be aware of any ordering system messages that may appear. If it says your order is under review, DO NOT RESUBMIT. Wait for confirmation from us that there is a problem. We will let you know if you need to resubmit the order.

    Check all information entered. Check the card number, security code, address, name, exp. date, etc. If you made a mistake correct it and resubmit.

    If there is not a mistake and everything is correct, DO NOT RESUBMIT. Call your credit card company and have them confirm that the card is active and your information is correct.

  • Can I save my payment information for future purchases?

    Only if you create an account can your credit card information be saved.

    If you choose, at the time of your checkout, you can securely save your card information for use in future purchases.

  • Returns & Refunds

  • Does IPS accept returns?

    There are No Returns on Special and/or Custom Orders.

    Returns are permitted with the consent of IPS. Authorized returns will be credited at the invoiced price.

    IPS cannot accept returns on the following: standard industrial grade brass fittings, Water Filters, Pumps, Tubing, Kegs, Regulators, WPRV's, Check Valves & Back flows, or any item that has signs of use or handling and is not in resealable condition.

    A minimum restocking charge of 15% but up to 45% will be imposed on all returned goods depending on the condition of the return.

    Items returned due to manufacturers’ defects or shipping errors on our behalf will be void of the restocking fee.

    Credit in the amount of the item(s) returned will be placed on the customer’s account or refunded back to the credit card through which the transaction was made in the fee discounted amount.

    IPS does not issue cash or check refunds to any customer. No exceptions to the rule!

    Email your return request with the order#, product#, product name, number of items being returned and the reason for the return. We will let you know if we approve the return.
    email: [email protected]

  • What if my item is delivered damaged?

    Shipments are the purchasers responsibility.

    Freight claims must be made immediately to the freight carrier and IPS within 5 calendar days of receipt.

    IPS will make every attempt to help as much as possible in settling claims.

    IPS can not be held responsible for damages or shortages due to damages, after products are accepted by common carrier and then by the customer.

    Damaged items must be returned to us or mfg. for examination or we can not issue a credit.

    IPS will re-pull and weigh your order and compare to ship and delivered weight for discrepancy or as proof of shipment by weight.

  • Shipping

  • What are IPS shipping options?

    FedEx and USPS shipping options available for you area will be available to select upon checkout.

    If a cheaper option is available that is equal to the one chosen, IPS will use that option and refund you the difference.

  • When will my order ship?

    Your order will ship on the same day, if ordered at least one hour before carrier pick-up and all your items are in stock.

    If some of your items are on back-order, you must contact us to request a partial shipment.
    email: [email protected]

    Orders made on Friday after carrier pick-up will not ship until the next business day.

    Check our website for holiday shipping schedules.

  • Does IPS ship internationaly?

    IPS does ship internationaly.

  • Does IPS ship to P.O. boxes?

    FedEx will not ship to a p.o. box. You must choose a USPS option if you wish to have your order shipped to a p.o. box.

    If you are shipping to a p.o. box and choose FedEx, your shipping carrier will be switched to USPS by the shipping dept.

  • Does IPS ship orders complete?

    IPS ships all orders complete, unless contacted by the customer with a partial shipping request.
    email: [email protected]

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