Returns & Cancellations

Returns & Cancellations
RETURNS & CREDITS
No Returns On Special and/or Custom Orders!
Returns are permitted with the consent of IPS; authorized returns will be credited at the invoiced price. IPS cannot accept returns on the following; standard industrial grade brass fittings, Water Filters, Pumps, Tubing, Kegs, Regulators, WPRV's, Check Valves & Back flows, or any item that has signs of use or handling and is not in resealable condition. A minimum restocking charge of 15% but up to 45% will be imposed on all returned goods depending on the condition of the return. Items returned due to manufacturers’ defects or shipping errors on our behalf will be void of the restocking fee. Credit in the amount of the item(s) returned will be placed on the customer’s account or refunded back to the credit card through which the transaction was made in the fee discounted amount.
IPS does not issue cash or check refunds to any customer. No exceptions to the rule!

    Click here to email IPS with the following;
  1. order number
  2. qty and items to be returned
  3. reason for return
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