Policy & Prices subject to change without prior notification. Quotes and invoices are based on current prices at the time of quote. The metal and copper markets are volatile; therefore, quoted prices should be confirmed upon ordering by calling us at 800-866-6680.
The content of the pages of the IPS website, catalog, special flyers, etc. is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of The United States of America.
INDUSTRIAL & LEAD-FREE BRASS
Lead-Free products should be used in all potable water applications per federal "Reduction of Lead in Drinking Water Act" (AB 1953). It is your responsibility (the purchaser) to comply with said law, and IPS shall be held harmless of any and all damages, including (but not limited to) legal action for misuse. Purchaser/user claims and holds all responsibility.
Returned or NSF checks are subject to a penalty of 3 (three) times the original amount as well as a $25.00 bank fee per California law. Lost or stolen checks are the responsibility of the purchaser.
ORDERS & BLANKET ORDERS
A minimum order of $25 is required (unless other arrangements with IPS have been made in advance). Some items are package quantity, and we request that you order the full bag/box when possible. Orders via fax, e-mail, and online are accepted 24-hours, and phone orders are accepted during our regular business hours Monday-Friday 7:30AM-4:00PM PST. Orders received before 2:30 PST will be shipped the same day with the exception of credit card customers with a backorder, in which case the order will be sent complete. Backorders are maintained by IPS unless otherwise notified. The customer is responsible for all freight charges. Blanket orders must be completed by the year’s end (12/31); IPS will ship the balance as a final shipment to close the blanket prior to 12/31.
Net 30-day terms are available upon approved credit. Credit cannot be extended to companies or personnel with poor payment history. Orders may be shipped prepaid by check or credit card without an open account. IPS does not ship FEDEX collect. In order to continue to provide the Low Prices and Fast Service you deserve and expect, a finance charge of 24% APR will be applied to significantly and/or chronically past due accounts. Customers turned over to collections will be charged a collections fee of $100.00 per invoice in addition to the finance charge. Customers on payment terms may be asked to guarantee payment of invoices on account by use of credit card which will be kept on file. If no payment has been received within 45 days of the invoice date and/or no contact has been made with IPS, the credit card will be charged for the open amount + 24% finance charge. Chronically past due accounts will lose payment terms, wholesale pricing levels, and must use a credit card to order. Credit card orders will hold and ship complete in one shipment. Credit card is charged the day of the order.
SPECIAL PRICES & INTERNET SPECIALS
Special prices offered through our printed newsletter are listed as “Specials” and are a verbal coupon for phone/fax orders only with special prices indicated. Special prices are not automatically given to any customer at any time and must be mentioned when placing the order. Special prices are only good during the dates specified and are not retroactive or proactive. Internet specials are good for online orders only; discounted prices should appear on the items’ product pages and applied at checkout. We encourage you to utilize the website that we have provided for you as it is a valuable resource with the most current information, products, pricing, etc. Thank you for your cooperation.
Sales Tax is not included on quoted prices. The Purchaser shall be responsible for payment of all state, local, sales, use and gross receipts taxes resulting from transactions with IPS regardless of placement of liability for the tax by law.
All shipments are made F.O.B. Installation Parts Supply, Huntington Beach, CA through either FEDEX or USPS Freight Pre-Paid & Add, including backorders. IPS does not ship FEDEX Collect nor extend freight allowing pricing to any customer. Will Call Customers do so at their own risk of physical injury, harm or otherwise; IPS cannot and/or will not be held liable, responsible or otherwise. If this is not agreeable, we will be happy to ship to your location via FEDEX Pre-Paid & Add, C.O.D. or specified truck.
Shipments are the purchasers responsibility. Freight claims must be made immediately to the freight carrier and IPS within 5 calendar days of receipt. IPS will make every attempt to help as much as possible in settling claims. IPS can not be held responsible for damages or shortages due to damages, after products are accepted by common carrier and then by the customer. Damaged items must be returned to us or mfg. for examination or we can not issue a credit. IPS will re-pull and weigh your order and compare to ship and delivered weight for discrepancy or as proof of shipment by weight.
RETURNS & CREDITS
No Returns On Special Orders! Returns are permitted with the consent of IPS; authorized returns will be credited at the invoiced price. IPS cannot accept returns on standard industrial grade brass fittings. A minimum restocking charge of 15% but up to 45% will be imposed on all returned goods. Items returned due to manufacturers’ defects or shipping errors on our behalf will be void of the restocking fee. Credit in the amount of the item(s) returned will be placed on the customer’s account or refunded back to the credit card through which the transaction was made; IPS does not issue cash or check refunds to any customer. No exceptions to the rule!
MOST Merchandise is guaranteed against manufacturers defects! Defective merchandise shall be returned to IPS or Mfg. with prior authorization WITHIN warranty period before a credit or replacement can be made, no exceptions. IPS is not liable for the cost or charges incurred for the replacement of such. IPS will not be held responsible for water damages or otherwise incurred by improper use and / or installation or due to product defects. All liabilities are deemed the responsibility of the customer or the mfg. of said product if it is deemed defective. We thank you for your cooperation and AGREEMENT on this issue.
IPS shall be held harmless of any and all damages including, but not limited to physical injury, property damage, water damage or otherwise for any reason. Customer agrees to all terms and conditions as outlined on InstallationPartsSupply.com and the IPS catalog. IPS is a distributor, not a manufacturer. IPS can not control the circumstances for which installations are made nor can IPS control manufactures quality. Furthermore IPS can not control the circumstances once the installation has been made and the activity surrounding said installation by the end user.
Hence: IPS will not be held responsible for water damages or otherwise incurred by improper use and/or installation or due to "claimed product defects". All liabilities are deemed the responsibility of the customer/the end user or the mfg. of said product if it is deemed defective.
Orders are typically processed in one business day. A $20.00 fee or 10% minimum cancellation fee will be assessed to orders cancelled prior to processing. Orders cancelled after processing are subject to a minimum 10% and/or $50.00 cancellation fee. Additional fees may be charged depending on the level of completion, special orders, etc. A 100% penalty will be imposed on cancelled Blanket Orders!
CUSTOMERS ON ACCOUNT
Customers on trade terms with IPS that also have pre-existing customer account in our accounting software must notify IPS of any and all changes to billing / shipping addresses, e-mail addresses and/or phone and fax numbers prior to ordering on our web site. Failure to do so may result in your order being shipped to your old address. IPS will not be held responsible for lost packages. Please see claims in our Terms and Conditions for more information.
Past customers are still eligible for wholesale pricing, however customers on account with no activity in 12 month period will have to re-submit application for credit or order online using any major credit card.
FREE GROUND SHIPPING DISCLAIMER
Promotional offer only valid on eligible items. Look for the "free shipping" logo on eligible items. Items that are not eligible are subject to shipping charges. This promotional offer cannot be combined with any other offer, exchange, group sale, nor is this promotional offer valid on previous purchases or drop ships. Promotional offer may exclude re sellers, wholesalers and diverters. Only applies to orders to be shipped via standard ground shipping to a valid address in the United States, excluding Alaska and Hawaii. This promotional offer is not available for shipments to APO/FPO addresses or P.O. Boxes. Additional exclusions may apply. Customer is responsible for all shipping costs on returned merchandise. Promotional offer is not valid on out-of-stock or cancelled merchandise. Shipping will be automatically deducted at checkout. This promotional offer is only available at www.ips247.com.
COUPON DISCLAIMER (% OR $ OFF)
CERTAIN PRODUCTS ARE EXCLUDED. See below for details on excluded products, which may vary from time to time. Excluded products do not apply toward minimum purchase. Minimum purchase amount must be met before shipping and taxes. Limit one coupon per customer per promotion. Coupon not valid on the purchase of gift cards. A coupon may not be combined with any other discount, coupon, offer, prior purchase, exchange or refund. Cash value 1/100¢. Coupon valid at www.ips247.com, check coupon for redemption details. Coupon code must be entered at time of purchase. To redeem online, enter the multi-digit promo code at checkout. Please note that when using a coupon, the coupon discount will be applied to the total amount at checkout. This may cause the order to fall below the minimum purchase amount.
MOBILE/TEXT COUPON DISCLAIMER (% OR $ OFF)
CERTAIN PRODUCTS ARE EXCLUDED. See below for details on excluded products, which may vary from time to time. Minimum purchase amount must be met before shipping and taxes. Limit one coupon per customer per promotion. Coupon not valid on the purchase of gift cards. A coupon may not be combined with any other discount, coupon, offer, prior purchase, exchange or refund. Cash value 1/100¢. Coupon valid at www.ips247.com. Coupon code on phone must be entered at time of purchase. CURRENT COUPON EXCLUSIONS:
- Wunderbar Non Stock Items
- Pumps (all models)
- Beer Towers
- Taprite Products
- Non-Stock Products
Please note that when using a discount coupon, the discount will be applied to the total amount after the code has been added. This may cause the order to fall below the minimum purchase amount.